Complaints & enforcement
From public complaint to defensible outcome.
Intake, investigation, response and decision — one case, one record, one history.
A reviewer is more likely to examine an enforcement decision than any other. GovCore keeps intake, evidence, correspondence and decision together on one case. The record of how staff reached a conclusion stays complete after those staff leave.
01Intake
Complaints received as cases
A guided public form asks the complainant to identify the licensee, give details, upload evidence, review and confirm. GovCore creates the complaint as a case and notifies the responsible staff.
02Casework
A case workspace for investigation
Grid and board views, case navigation and sub-records. Activities, documents, messages and status workflow all attach to the case.
03Evidence
Evidence handled safely
GovCore scans uploaded evidence for malware and releases it only after a clean result. No file from a member of the public reaches an investigator unchecked.
04Response
Respondents can answer through the portal
The subject of a complaint views it and answers it in their own account. The exchange stays on the record, not in personal email.
05Reporting
Adverse occurrence reports
Structured adverse-occurrence reports for a programme with a mandatory reporting obligation.
06Trail
A complete decision trail
GovCore keeps every change, message and document with a full history. Staff can still explain an outcome that someone challenges years later.
The rest of the platform
Licensing & renewals
Guided applications, assessment, issuance and renewal on one record.
Read moreCompliance & education
The system enforces continuing-education rules, delivers examinations, and tracks certification currency.
Read moreBoard & committee
Committees, members, meetings and materials held in the system of record.
Read morePublic & licensee portals
Verification, applications, renewals, payments and records requests, without a call to your office.
Read morePayments & revenue
Integrated payments in both the staff workspace and the public portals.
Read moreCorrespondence
Email, SMS, secure messaging and generated letters — logged, templated and audited.
Read moreReporting & insight
Report builders, dashboards and exports over live regulatory data.
Read moreAI for regulators
Assistance, triage and drafting: governed, auditable, and enabled only where the agency chooses.
Read moreConfiguration & integration
An agency defines record types, forms, views, workflow and navigation as configuration.
Read moreSecurity & compliance
Controls mapped to NIST SP 800-53, cryptography designed to FIPS 140-3 on validated modules, and data residency in the United States and Canada.
Read moreDemonstrations
See the platform against your own requirements.
We provide demonstrations to government agencies at no cost. They create no obligation. We work through your own licence types, workflows and reporting requirements, not a generic configuration.